Your Team Wants to Find Their Way Back to Each Other

Workplace Conflict Resolution That Addresses the Whole System—The PRO Framework

They're not broken. They're trapped in a system that's working against them.

When trust erodes and conflicts keep recurring, it's not because people don't care about collaboration—it's because traditional approaches only address one piece of a three-level problem. Communication skills without power awareness. Relationship repair without structural change. New policies without healing accumulated harm.

Each intervention gets undermined by the levels left untouched.

The PRO Framework works differently. We intervene simultaneously across all three levels:

Personally Regulated — Managing stress responses and understanding power dynamics so people can engage authentically, not defensively

Relationally Resilient — Building the skills to stay connected through difficulty PLUS the repair processes to heal past wounds (the critical 80/20 balance)

Organizationally Rooted — Redesigning the structures and systems that distribute power fairly and prevent recurring dysfunction

We help teams do more than resolve today's crisis. We help you build the resilience to navigate future conflict without breaking apart—so your team finds their way back to each other and stays connected.

What is Workplace Conflict Resolution: PRO Framework?

Your team wants to work well together. But you're trapped in recurring conflict cycles that traditional approaches haven't resolved—communication training, mediation, leadership coaching. Nothing creates lasting change because these approaches only address symptoms individually.

Workplace Conflict Resolution: PRO Framework works differently. We help your team find their way back to each other through comprehensive intervention that addresses the whole system—simultaneously working across all three PRO pillars so the levels you heal can't be undermined by the levels you haven't touched.

When to Use This Service

This service is designed for organizations at Intervention Stage or Crisis Stage

Intervention Stage (Moderate Severity)

Same conflicts recur despite resolution attempts
Trust is eroding but not completely broken
Blame patterns exist but people can still collaborate on tasks
Some team members avoid each other or difficult conversations
Leadership credibility is questioned but not lost

Crisis Stage (Severe Breakdown)

People literally cannot work together—collaboration has stopped
Trust is completely shattered, not just damaged
Clear sides have formed ("us vs. them")
Constant escalation despite calming attempts
Key people actively planning to leave
Measurable productivity decline
Leadership has lost credibility with significant team portions

WHY THIS MATTERS: Different stages require different intervention intensity, but we ALWAYS address all three PRO pillars.

The PRO Framework Approach to Workplace Conflict

Core Principle: Workplace conflict at intervention and crisis stages cannot be resolved through single-level interventions. Communication training fails without power analysis. Relationship repair fails without structural change. Policy updates fail without healing past harm. This service addresses all three levels simultaneously.

Personally Regulated (Individual Level)

Intervention Stage: Leadership coaching, nervous system work, emotional contagion awareness and interruption

Crisis Stage: Intensive leader support, external facilitation, regulation capacity restoration when chronic threat mode has taken over

Relationally Resilient (Interpersonal Level)

Intervention Stage: Structured repair conversations, conflict navigation skill development

Crisis Stage: Professional mediation, comprehensive relationship restoration process addressing accumulated harm

Organizationally Rooted (Systems Level)

Intervention Stage:Power dynamics analysis, accountability practices, structural equity adjustments

Crisis Stage: Complete systems overhaul, culture reset, structural redesign

Why Traditional Approaches Fail

It's Not You, It's the System

Your team isn't failing because people don't try hard enough or don't care about getting along. Traditional workplace conflict interventions fail because they treat a three-level problem with one-level solutions—leaving untouched levels to undermine whatever progress you make.

WHAT TRADITIONAL APPROACHES MISS

❌ Mediation Without Power Analysis

What happens: Puts marginalized people at risk by assuming everyone has equal voice and safety

What's missing: Understanding of how power differentials make "just talking it out" dangerous for lower-power individuals

❌ Relationship Repair Without Systems Change

What happens: Creates endless cycles of harm and apology without addressing root causes

What's missing: Structural redesign that prevents the same patterns from recreating the same harm

❌ Leadership Coaching Without Facilitation Support

What happens: Leaves teams vulnerable while leaders "work on themselves" with no accountability structures

What's missing: Simultaneous team support and external verification of leader behavior change

❌ New Policies Without Healing Past Wounds

What happens: Gets undermined by unresolved hurt—people don't invest in systems when damage hasn't been acknowledged

What's missing: Explicit repair work and accountability for past harm before implementing new structures

WHAT MAKES THE PRO APPROACH DIFFERENT

✓ We address all three levels simultaneously — Personal regulation, relationship repair, and systems change working together so nothing undermines your progress

✓ We make power dynamics visible and safe to navigate — Power isn't ignored or wished away; it's acknowledged and addressed so everyone can participate authentically

✓ We help people stay present during difficulty — Through nervous system regulation support, not just communication skills people can't actually use when stressed

✓ We create real accountability structures — Specific behavioral commitments and structural changes that get verified over time, not vague promises to "do better"

✓ We build capacity for the long term — Your team doesn't just resolve today's crisis; you develop the resilience to handle future conflict without breaking apart

The PRO Framework succeeds because it addresses individual, relational, and systemic levels simultaneously.

This is how teams find their way back to each other—and stay connected.

From Stuck in Conflict to Connected Again: Our 4-Phase Process

Phase 1: Deep Assessment 🔍

Understanding what caused the breakdown and where repair is needed
Confidential interviews with all stakeholders
Power dynamics analysis and restoration planning

Phase 3: Collaborative Design 🎨

Co-creating new protocols for how this team will work together
Custom team agreements everyone feels ownership of
Sustainable practice implementation

Phase 2: Guided Restoration 🛠️

Power-aware facilitation using proven restoration techniques
Creative healing approaches that bypass resistance
Honest acknowledgment of harm and impact

Phase 4: Integration Support 🌱

Ongoing coaching to ensure new patterns stick
Conflict navigation skill building
Long-term culture sustainability planning

What Teams Achieve: From Crisis to Connection to Resilience

When your team works with us, you don't just resolve the immediate conflict. You find your way back to each other and build the capacity to stay connected—even when future challenges arise.

Here's what transformation looks like across all three PRO pillars

Personally Regulated

Leaders understand how their emotions affect the entire team and manage it intentionally
Team members can stay present during difficulty instead of fleeing to threat responses
Built-in practices for ongoing stress management and nervous system regulation

Relationally Resilient

Past harm acknowledged specifically and repaired meaningfully
Explicit agreements about working together that everyone helped create
Skills to navigate future conflict before it escalates to crisis
Regular repair practices when inevitable mistakes happen

Organizationally Rooted

Power structures redesigned to be visible, navigable, and accountable
Clear protocols for raising concerns safely
Decision-making authority explicitly defined
Accountability that applies to everyone, including leadership

The Result: Your team doesn't just recover from crisis—you find your way back to each other and stay connected. You become truly conflict-resilient: able to handle difficulty, repair when things go wrong, and maintain the collaboration that makes your work possible.

Don't Let Conflict Become Crisis

Avoiding conflict breeds more conflict. Every day you wait, the damage deepens. Schedule a conflict consultation to see how the PRO Framework can help.

Schedule Consultation

We Love Our Clients

Our leadership team entered the restorative space on the first day of our team retreat knowing we were going to be discussing challenging topics later in the week, so I was unsure if the time we were spending together was the right way to spend it given the time sensitive need for those topics. But I was wrong - it was exactly what we needed to build a strong foundation for hard conversations that grounded us in what's best for the organization in the future and created a level of openness and trust that hadn't previously existed within the team.

We're making the hardest decisions for the org that have probably ever existed, and are positioned to do that well because of the restorative work The Equity Practice led us in. The remainder of our retreat was intense, but the difference in how we listened to and interacted with one another was tangible.