Become a Conflict Pro.

The same conflicts keep happening. Your team can't move past them. People avoid each other, blame escalates, trust erodes. Tensions flare, you try to fix it, then you're right back where you started. The cycle won't break.

When trust has broken down and collaboration feels impossible, piecemeal solutions don't work. You need a coordinated approach that addresses what's happening personally, relationally, and organizationally—all at once.

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Why "Just Better Communication" Hasn't Worked

Most conflict interventions fail because they only address one part of a three-level system. You can't fix a systemic problem with individual solutions.

Personal Level

WHAT'S HAPPENING: People are in threat mode. Their brains are hijacked by stress responses. Learning and growth are literally blocked by neurobiology.

WHY ONE-OFF TRAINING FAILS: You can't teach new skills to someone whose amygdala is in control. "Just communicate better" doesn't work when people's nervous systems are screaming danger.

Relational Level

WHAT'S HAPPENING: Trust has eroded through repeated harm. No explicit agreements exist about how to work together. Power differentials make honesty unsafe.

WHY TEAM BUILDING FAILS: Trust-building exercises can't overcome structural inequity or repair accumulated hurt. Connection activities feel hollow when real issues remain unaddressed.

Organizational Level

WHAT'S HAPPENING: Power is concentrated and unaccountable. Culture silences dissent. Bad behavior gets ignored. Actions do not match promises.

WHY POLICY CHANGE ALONE FAILS: New structures can't function when people lack capacity and relationships are destroyed. Words on paper don't change deeply embedded patterns.

Key Insight: When you address just one level, the other two undermine your efforts. Real change requires simultaneous intervention across all three levels—appropriately scaled to how far the conflict has escalated.

The PRO Framework

Three levels. Addressed simultaneously. That's how you become a Conflict PRO.

Personally Regulated.

Learn to manage your own nervous system so you can lead effectively through conflict. Build the self-awareness and regulation skills that create calm instead of chaos.

Relationally Resilient.

Develop the communication and repair skills to stay connected through difficulty. Stop the pattern of breaking apart every time conflict emerges.

Organizationally Rooted.

Create systems and structures that distribute power more equitably and handle conflict before it becomes crisis. Build a foundation that makes collaboration sustainable.

When all three levels align, teams find their way back to each other. The PRO Framework provides the roadmap for addressing conflict at every level simultaneously, creating lasting transformation instead of temporary fixes.

Where Do You Start?

Path 1: For Leaders
Start with Yourself

Most team dysfunction is downstream from leadership emotional contagion. When leaders are in chronic stress or threat mode, their teams feel it—and can't collaborate effectively.

The fastest path to team change is often through your own regulation and awareness.

Not sure if this applies to you? Take the assessment.

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`Path 2: For Teams
Your Team Needs Help NOW

Conflicts follow predictable escalation stages. Where you are determines what you need—and how much intervention will actually work. Under-intervening costs more than being cautious.

Not sure what stage you're in? Take the assessment.

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What you need depends on where you are.

Different escalation stages require different interventions. Here's what the PRO Framework looks like at each stage. Understanding your current position helps you choose the right path forward and avoid costly mistakes.